Refund policy
Last updated: October 14, 2026
Returns
At V3RTEX Merch shop we want all of our Anglës to be satisfied with their purchase. Please review our return policy carefully before placing an order.
1. Return Eligibility
- Return Window: Return requests must be submitted within 24–48 hours of delivery. Requests submitted after this period may be denied.
- Item Condition: Items must be unworn, unwashed, unused, undamaged, and in their original condition, with all original tags and packaging intact.
- Proof of Purchase: A valid order number or proof of purchase is required.
- Approval Required: Customers must contact us and receive return approval before sending any item back.
2. Damaged Items
We do not accept returns for clothing that has been damaged, worn, washed, stained, altered, or improperly handled by the customer.
Damaged items will only be considered for a return, replacement, or refund if the damage is verified to have occurred during production or fulfillment by Tapstitch.
Customers reporting a damaged item must contact us within 24–48 hours of delivery and provide clear photographs of the item and the damage, along with their order number.
All damage claims are subject to review and verification. Damage caused by customer use, washing, handling, or alteration will not qualify.
3. How to Request a Return
To request a return, contact us within 24–48 hours of delivery with the following information:
- Your order number.
- The reason for the return.
- Clear photographs of the item, if applicable.
Please wait for approval and return instructions before shipping any item back. Unauthorized returns may not be accepted.
4. Refunds and Replacements
Once an eligible return or damage claim has been reviewed and approved, we will notify you of the available resolution.
Depending on the circumstances, an approved claim may qualify for a refund or replacement. Refund processing times may vary depending on your payment provider.
5. Non-Returnable Items
We do not accept returns for:
- Worn, washed, stained, or altered clothing.
- Items damaged by the customer.
- Items missing original tags or showing signs of use.
- Return requests submitted outside the stated return window, except where applicable law requires otherwise.
6. Contact Us
For return requests or questions regarding this policy, please contact us through our store's contact page or customer support email.
(EMAIL : l.lukson2009@gmail.com )
By placing an order, customers acknowledge that they have reviewed our return policy, subject to applicable consumer protection laws.
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Add your customer service email or contact page.
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Make your return window consistent everywhere on your store.
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Clarify the 24–48-hour deadline: I recommend stating one exact deadline, such as 48 hours after confirmed delivery, so customers know precisely how long they have.
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Check the consumer protection laws that apply to your business. A store policy cannot override mandatory legal rights.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at l.lukson2009@gmail.com.